Privacy Policy

Last updated: 01/06/2025

1. Introduction

Sentia Mind Clinic ("we", "our", or "us") respects the privacy of personal and health information. This Privacy Policy explains how we handle information that is provided to us, including how it may be collected, used, stored, and disclosed. We take reasonable steps to manage this information in line with recognised privacy standards.

2. What Personal Information We Collect

We may collect and store information such as:

  • your full name, contact details, and date of birth;

  • health information, which may include referral letters, relevant history, or medications;

  • Medicare or health fund details;

  • appointment, payment, and billing history.

3. How We Collect Your Information

Information may be collected through:

  • our online booking system;

  • forms you complete, either online or in person;

  • referrals provided by other healthcare professionals;

  • communications via email, phone, or telehealth platforms.

4. Why We Collect Your Information

We may collect and use personal and health information to:

  • arrange appointments and support practitioners in providing healthcare;

  • manage bookings, payments, and administrative processes;

  • communicate with other healthcare professionals where authorised or reasonably necessary;

  • send reminders, updates, or other relevant communications.

5. How We Store and Protect Your Information

Information may be stored in electronic or physical form, including within trusted third-party practice management, automation, AI, and payment systems. We take reasonable steps to maintain administrative, technical, and physical safeguards to protect information against loss, misuse, or unauthorised access.

6. Disclosure of Information

Information may be disclosed to:

  • your treating practitioner and those involved in your care;

  • service providers engaged to support booking, telehealth, billing, or communication systems;

  • other parties where disclosure is reasonably necessary, authorised, or required in the course of providing services.

    Information is not otherwise shared without appropriate authorisation.

7. Your Rights

You may request to:

  • access the information we hold about you;

  • request corrections or updates to your information;

  • withdraw consent for certain non-essential uses of your information.

    Requests can be made by contacting us at admin@sentiamind.com.au.

8. Website Analytics and Cookies

Our website may use cookies or analytics tools to help us understand usage and improve functionality. You may adjust your browser settings to manage or refuse cookies, although this may limit functionality.

9. Concerns and Questions

If you have any questions or concerns about how your information is handled, you may contact us at admin@sentiamind.com.au.